Insights
Articles for hotel owners, operators and F&B leaders by Michael Butler, drawn from hotel reviews, coaching and his own research.
F&B finance
Your beverage check is down. But are your guests spending less on drinks?
Non alcoholic drinks are reported in food revenue under USALI. As guests drink differently, the beverage check falls and the food cost improves, and neither tells the whole story.
Michael Butler ·
Owners and investment
Is the hotel industry a house of cards?
From the outside, the brand managed hotel market looks healthy. Behind the numbers are budgets, debt, fees and postponed renovations that owners should check now.
Michael Butler ·
Restaurants and bars
Your F&B discount is building someone else’s business loyalty?
When a hotel restaurant sells a dish at half price, the guest gets a deal, the app gets its fee, and the hotel gets the bill. How to discount with rules.
Michael Butler ·
Procurement and sustainability
The cheap PU trap: why better materials struggle in hospitality
Hotel groups say they want less plastic, until the quote arrives. Why PU wins on price, what it leaves behind, and what procurement can do now.
Michael Butler ·
